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One File Help & Support

B. Getting to Know the Homepage

A narrated video guide is available for this support resource and can be located at the bottom of the page.

After successfully logging into One File you will be taken to the homepage for your user role, from this page you can quickly access some of the key areas of the system, your learner’s portfolio and customise your experience. The homepage can be split into three sections: the quick navigation links menu, the learner dashboard, and your user profile card.

A screenshot of the One File homepage when logged in as an Employer. A list of quick navigation links are shown on the left hand side. The centre of the screen contains a learner dashboard tab and a more options tab. The top right of the screen displays a tasks icon, a messages icon and the user's name and role.

Understanding the Quick Navigation Links Menu

Down the left-hand side you will find quick navigation links to useful One File areas, the first option ‘Home’ is the landing page you are directed to after login, it provides a summary of all the learners we are allocated as an employer. We can then jump to the following areas:

Tasks – The Tasks area provides you with a list of ‘tasks’ that require you as the Employer to complete. This might be a general task, such as updating your profile picture or reviewing your contact details, though its most likely to be when you are required to complete a core function on the learner’s portfolio, such as providing feedback or signing a review.

A screenshot of the One File tasks area. Three tasks are shown with the option to reassign and hide displayed to the right of the task text.

Messages – OneFile has its own built in messaging feature, as an employer you could send a message to the learner or learners you are responsible for, using this tool. This message will be delivered to the learner’s One File, and not their email address.

A screenshot of the One File Messages feature is shown. A To field, a CC field, and a Subject field are visible with a text box and content editor below.

Reports – The Reports area is just one location that allows you to access learner progress data, if you are managing multiple learners, and would prefer to export the data into Excel, then this tab will be beneficial.

A screenshot of the One File reports tab. A list of reports are shown including: learning journal overview, off the job, register sessions, and scorecard overview.

Resources – The Resources area will be used by the programme team to store files and documents that will be regularly used on the centre and by the learners on the apprenticeship – for example an expectations document, or a getting started guide. You may also find useful documents here that are relevant to your role as the Employer.

A screenshot of the One File Resources area. Two folders, a web URL link and a PDF document are displayed.

Support – The support tab will redirect you to One File’s support website, where you can search for an issue you are struggling to resolve, or a function that you require guidance performing. If you believe something is not working as expected, please raise this to your apprenticeship programme team within the University of Lincoln.

A screenshot of the One File support page. A search box is shown with the title 'how can we help you today?'.

Understanding the Learner Dashboard on the Homepage

In the centre of the screen, you will see a Learner Dashboard tab, this will contain a list of earners that have been allocated to your Employer account, with an overview of:

  • their main learning aim (which is the framework for the apprenticeship),
  • their progress and target progress,
  •  when they are expected to be completed,
  • the next review date (this refers to scheduled tripartite reviews),
  • information about their units and tasks,
  • and some quick links to areas of their portfolio.
A screenshot of the Learner dashboard, one learner is shown in a table of 8 columns with the following data: main learning aim, progress, expected completion date, target deviation, next review date, units signed off, tasks and portfolio options.

The Gap Analysis link will allow you to look at the entire apprenticeship framework (likely made up of knowledge, skills, and behaviours) and review which pieces of evidence have been ‘mapped’ by the learner. This will help you to understand how they are progressing throughout the course of their programme.

Understanding the User Profile Card

In the top right of the screen, you have a messages icon and a tasks icon, these take you to the same areas as the quick links on the left-hand side. There is also your Profile Card. The card will show your name and the user role you have been given in One File (if your centre is using custom terminology this may not show as Employer).

A screenshot of the One File homepage, the user's name and role are displayed in the top right of the screen, and a tasks and messages icon are displayed.

Opening this menu will allow you to access your profile, where you can add a picture and relevant contact information, as well as enter the Appearance settings tab. If you would benefit from, for example, an increased Font size within the system, or a variation in the colour scheme used, you can adjust these to suit your personal needs.

A screenshot of the One File My Account menu expanded, three options are shown: status, profile and appearance.

Getting Started Video Guide – Getting to Know the Homepage

To access a narrated video guide on Getting to Know the Homepage in One File, please click the thumbnail image below, which will redirect you to the relevant video hosted on the Panopto website. Please note that automatic captioning has been enabled on this video.

This image is a link to a Panopto video. The video will open in a new tab.

Please note: this support resource is specific to the Employer role within One File. The ‘Employer’ is an interactive role used in the assessment process, e.g. an employer or (expert) witness that may sign assessments and provide evidence for the Learner. If you are unsure of the user role you have been given, you can verify this by logging into One File, and reviewing the role listed underneath your full name, displayed in the profile card in the top-right of the homepage interface.

Additional Resources